Frequently Asked Questions

Where does AEVLO ship?

Shipping availability depends on the product and destination. Enter your delivery address at checkout to confirm whether we can ship your order to your location.

How long does delivery take?

Delivery times vary by product, destination and shipping method. Where available, estimated delivery information will be shown on the product page or during checkout.

Will I receive tracking information?

When tracking is available for your shipment, tracking details will be provided after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or has been dispatched, changes may no longer be possible.

What should I do if my order arrives damaged, incorrect or incomplete?

Contact us with your order number and clear photos of the issue so we can review it and help with the next steps.

Can I return an item?

Return eligibility depends on the condition of the item, the reason for the return and the current AEVLO refund policy. Please review the refund policy shown on our store before requesting a return.

What is Package Protection?

Package Protection may be offered as an optional add-on in the cart. If selected, the applicable protection terms shown during checkout or in the protection service will apply.

How do I contact AEVLO?

You can contact us using the support or contact details shown on the AEVLO store or in your order communications. Please include your order number when contacting us about an existing order.

How do I choose the right product variant or size?

Check the product page for the available options, size guide and product-specific instructions before ordering. Product-specific questions may also be answered in the FAQ section on that product page.